AUV respects your privacy and is committed to protecting your personal data. AUV is part of the “NSL Group Limited” and associated with the following brands or group:
The NSL Group Limited
In this policy, we refer to The NSL Group as “we”, “us”, “our” or “Group”.
By entering any of our stores, warehouse, using our website, mobile site, participating in our database or promotions, you acknowledge that your personal information will be treated as described in this policy.
In this policy, “personal information” means the same as it does in the Privacy Act 1993 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses), financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
Types of Personal Information We Collect
We may collect the following types of personal information:
Mailing or street address
Age or birth date
Personal information that is available through social media
Details of the products and services you have purchased from us (including payment information) or which you have enquired about or showed interest in, together with any additional information necessary to deliver those products and services and to respond to your enquiries
Any additional personal information that you provide to us directly or indirectly through our websites, in-store or through our representatives, through the use of our services or otherwise; and
Information you provide to us through our contact centre or that is publicly available
Use of Personal Information
The primary purpose for which we collect information about you is to enable us to perform our business activities and to provide the best possible customer service.
We collect, hold, use and disclose your personal information for the following purposes:
To provide products and services to you
To provide you with information or advice about existing and new products and services
To manage product or service warranties or guarantees, including product or safety recalls.
To communicate with you and process your requests
To manage and enhance our products and services
To personalise and customise your experience with the other members of The NSL Group Ltd and us
To provide you with access to secure areas of our websites or notices about updates to the functionality of our websites
To conduct competitions or promotions, either ourselves or on behalf of selected third parties
To verify your identity
To provide to third parties if you have authorised us to do so
To conduct analysis across our Group businesses
To conduct business processing functions for operation of our websites or our business, for our administrative, marketing, promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers
To investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity
To help prevent unlawful/illegal activity
To link previous actions that you have taken on our websites or in our stores with historic data that we have collected but have not been able to identify as yours. For example, tokenised payment card data and device identification data
As required or permitted by any law (including the Privacy Act)
Your personal information will be collected by The NSL Group Ltd business to which it was provided:
The NSL Group LTD, in the case of information provided to AUV
The NSL Group LTD in the case of information provided to Wekawire
Your personal information will be held at 2/180 Montgomerie Road, Mangere, 2022, Auckland.
It may also be held for us in the data centres and systems of our third-party service providers, some of which may be located outside of New Zealand.
Your personal information will not be shared, sold, rented or disclosed other than as described within this policy or as permitted by the Privacy Act.
Who can access this information and who is it shared with?
The information will be collected by specified AUV employees who need to have access to your personal data to carry out the transactions. The level of accessibility to your personal data is proportional to the job function that each team member performs.
We may disclose aggregated shopper statistics, but none of these statistics will contain any information about identifiable customers and their individual shopping habits.
Certain information may be made accessible to other persons or bodies corporate engaged by AUV for or in relation to any of the purposes listed in use of information of the Terms and Conditions.
If we are not able to collect personal information
If you choose not to provide us with the personal information described within this policy, then:
We may not be able to provide you with the product or services you have requested, either to the same standard or at all
We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions
We may not be able to tailor our content, website and communications for your preferences
To recognise your computer or device and greet you each time you visit our websites, without bothering you with a request to register or log-in
To keep track of products or services you view, so that we can send you, directly or through third parties, news about those products or services or other similar or related products or services from across the Group that we think you may be interested in
To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate
To research our users’ habits so that we can improve our products and services
To operate our websites efficiently with a high level of functionality
To measure the effectiveness of our marketing initiatives
To learn about your preferences so that we can present you with web content and advertising that is relevant to you
To measure the number of advertising referrals, we have received to our websites from other websites
To produce data on web traffic and customer web activity through our website or apps
Use of personal information for marketing
We use personal information to provide you with information or advice about our existing and new products and services or those of other the NSL Group businesses. We also use it to conduct promotions on our own behalf and on behalf of selected third parties.
If at any stage, you no longer wish to receive these marketing communications you may unsubscribe by using the link in any promotional email or contacting us at:
We will not collect usage data or target advertisements based on the following market categories:
Membership of a political association
Religious beliefs or affiliations
Membership of a trade union
Sexual preferences or practice
We will not create categories designed to target children under the age of 18 years (however, this does not prevent us from marketing children’s products to a general audience).
Third-party advertisers may purchase advertising products from us that enable them to target particular types of users of our network, for advertisements served both on our network and also on third-party websites.
We will not provide any personal information to an advertiser or any other third party without your express consent or in accordance with this policy.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us at email@example.com.
Disclosure of personal information
We may disclose your personal information:
To our employees,
For the operation of our websites or our business
For the specific purpose of fulfilling requests by you
To provide products and services to you
Where we are permitted to under the Privacy Act
As otherwise detailed in this policy
Where we engage third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include, but not limited to:
Service providers such as web-hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants
Software providers such as customer relationship management and accounting software
Existing or potential suppliers, business partners or joint venture entities or partners
Sponsors, or promoters of any competition that we conduct or promote
Specific third parties authorised by you to receive information held by us
We may disclose your personal information to manufacturers or suppliers of products or services for a product warranty or guarantee fulfilment purposes, to facilitate repair of a product or where the manufacturer or supplier has advised that they need to contact you for any issues related to the quality or safety of the product or service you have purchased.
We require any third party to protect your information against unauthorised use or disclosure.
In addition to the above, we release personal information only when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect our or your rights, property, or safety and the rights, property and safety of our users, or others, and where we reasonably believe that disclosure is necessary.
Government agencies with statutory roles enabling them to request data from us include the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.
Disclosure of personal information outside of New Zealand
We may disclose personal information to external service providers or entities located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information
Protection of personal information
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Right to access or correct your personal information
You may request access to any personal information we hold about you at any time by contacting us at firstname.lastname@example.org
Your request will be processed in accordance with the Privacy Act.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold.
For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.